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- Public Notice Pursuant to the Act on the Protection of Personal Information (Privacy Policy)
Public Notice Pursuant to the Act on the Protection of Personal Information (Privacy Policy)
Faith, Inc. (“we” or “our company”; our company’s address and representative can be found here.) discloses the matters below pursuant to the Personal Information Protection Act
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Matters regarding announcement of utilization purposes of personal information
- (1)
Purpose of utilization when obtaining non-written personal information (Article 21, Paragraph (1) of the Act)
When obtaining personal information directly from you in writing, the purpose of utilization will be specified each time (Article 21, Paragraph (2) of the Act).
When obtaining personal information otherwise, the information will be handled within the scope of the following utilization purposes (Article 21, Paragraph (1) of the Act):
(i) Customer information
Provision, billing and payment for products/services ordered from our company; notification about our products/services; sending and collection of surveys; distribution of e-mail magazines; acceptance of entries for and holding events open to the public; acceptance of entries for prize campaigns, etc. and provision of prizes to winners; distribution of advertisements for our products/services (including cases where a third party is the advertiser); statistical analysis and problem resolution concerning the maintenance/management/provision status and usage status of our services (including production of statistical data and provision of such data to third parties); response to any acts that violate the terms of our services; notice of amendment to the terms of our services; and confirmation of whether or not payment of taxes, etc. related to our services is required and procedures for payment of such taxes, etc.
(ii) Subcontracting vendor information
Business correspondence, billing and payment
(iii) Information about inquiries/complaints, etc.
Reviewing, answering and responding to inquiries/requests for materials/complaints, etc. made to our company
(iv) Shareholder information
Securing exercise of rights as a shareholder, communication, and sending of IR materials
(v) IR Mail service user information
Distribution of our company’s IR Mail
(vi) Information acquired in relation to SNS
Provision of our company’s SNS
(vii) Employee information (including temporary workers and former workers)
Business correspondence and human resource management
(viii) Job applicant information (including internship applicants)
Reviewing and deciding on candidate hiring and human resources management
- (2)
Purpose of utilization of entrusted personal information (Article 21, Paragraph (1) of the Act and Article 27, Paragraph (5), Item (i) of the Act)
Deposited information associated with contracted business
ASP services
User data management; user support; acceptance of and response to inquiries; distribution of notifications, e-mail magazines, etc. relating to a client’s products/services; acceptance of entries for prize campaigns conducted by clients and provision of prizes to winners; and sending and collection of surveys relating to a client’s products/services
EC business
User data management; user support; acceptance of and response to inquiries; acting as an agent for clients for product delivery and collection of charges; distribution of notifications, e-mail magazines, etc. relating to a client’s products/services; acceptance of entries for prize campaigns conducted by clients and provision of prizes to winners; and sending and collection of surveys relating to a client’s products/services
Content distribution business
User data management; user support; acceptance of and response to inquiries; acting as an agent for clients for content distribution and collection of charges; distribution of notifications, e-mail magazines, etc. relating to a client’s products/services; acceptance of entries for prize campaigns conducted by clients and provision of prizes to winners; and sending and collection of surveys relating to a client’s products/services
Event/public offering-related business
User data management; user support; acceptance of and response to inquiries; acceptance of entries for and holding events/public offerings, etc. conducted by clients; acting as an agent for clients for collection of charges relating to events/public offerings, etc. conducted by clients; distribution of notifications, e-mail magazines, etc. relating to a client’s products/services; acceptance of entries for prize campaigns conducted by clients and provision of prizes to winners; and sending and collection of surveys relating to a client’s products/services
- (3)
Acquisition through merger, corporate spin-off, succession of business (Article 27, Paragraph (5), Item (ii) of the Act)
When obtaining personal information through merger, corporate spin-off, or succession of business, the personal information shall be handled within the limits of achieving the same purpose of utilization as before the merger, corporate spin-off, or succession of business.
- (4)
Matters regarding shared utilization (Article 27, Paragraph (5), Item (iii) of the Act and Article 27, Paragraph (6) of the Act)
We may share the information of internship, new graduate and mid-career applicants obtained by our company with our group companies by specifying the purpose of utilization at the time of acquisition or within the scope of the purpose of utilization prescribed in section (1) (viii) above.
(i) Items of personal information to be shared
Name, sex, date of birth, address, telephone number and e-mail address
(ii) Scope of shared utilization
Faith Group
https://www.faith-inc.com/corporate/business
(Excluding Goody Point, Inc.)(iii) Purpose of shared utilization
Review and determination on internships, new graduates and mid-career hires
(iv) Manager of the personal information to be shared
Privacy Protection Committee Chairperson, Faith, Inc.
(v) Means of acquisition
Paper documents, online forms, e-mail
- (1)
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Matters regarding retained personal data that should be accessible to you (Article 32, Paragraph (1) of the Act)
The purpose of utilization of personal data retained by our company is the same as section 1 (1) above.
We will also take the following security management measures with respect to the retained personal data:
[Establishment of regulations concerning the handling of personal information]
- We have established rules for handling personal information for each stage of acquisition, utilization, storage, provision, deletion, disposal, etc., which set forth handling methods, responsible persons and persons in charge, and their duties, etc.
[Organizational security management measures]
- In addition to appointing a person responsible for handling personal information, we clarify the employees who handle personal information and their roles, and we have established a system to report to the responsible person in the event that a fact or a sign of a violation of laws or predetermined handling methods is identified.
- We conduct periodic self-inspections regarding the status of the handling of personal information, in addition to audits performed by personnel from other departments.
[Personal security management measures]
- We provide regular training, etc. to employees regarding matters to be noted in handling personal information.
- The rules of employment stipulate matters concerning the confidentiality of personal information.
[Physical security management measures]
- In areas where personal information is handled, we manage the entry and exit of employees and take measures to prevent unauthorized persons from viewing personal information.
- We have taken measures to prevent the theft or loss of devices, electronic media and documents containing personal information, and have also taken measures to prevent the personal information from being easily identified when transporting such devices, electronic media, etc., including transfers within our company’s premises.
[Technical security management measures]
- We implement access control and limit the scope of persons in charge and the personal information databases to be handled by them.
- We have introduced a mechanism to protect information systems that handle personal information from unauthorized external access or unauthorized software.
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Provision of personal data to third parties (Article 27, Paragraph (2) and Paragraph (3) of the Act)
We will appropriately manage personal data obtained directly from you and will not provide it to a third party without your prior consent except in the following cases.
- (1)
When based on laws and regulations.
- (2)
When necessary for the protection of the life, health or property of an individual and it is difficult to obtain your consent.
- (3)
When specially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain your consent.
- (4)
When necessary to cooperate with a state agency, local authorities, or persons entrusted by them to execute a duty stipulated by laws and regulations and obtaining your consent may interfere with the execution of said duty.
- (5)
When the third party is an academic research institution and it is necessary for such third party to handle the personal data for academic research purposes (including cases in which part of the purposes of handling the personal data is for academic research purposes and exclude cases in which the handling of the personal data is likely to unreasonably infringe the rights and interests of individuals).
- (1)
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Title and contact information of the personal information protection manager
Privacy Protection Committee Chairperson, Faith, Inc.
Phone: 03-5464-7633 (Business hours 9:30 AM to 6:00 PM; closed Saturdays, Sundays, national holidays, and holidays designated by our company) -
Matters regarding procedures etc. to comply with requests for disclosure, etc. (Article 37 of the Act)
In relation to retained personal data, we will respond to requests from you or your representative for disclosure, correction, addition, deletion, suspension of use or erasure, suspension of provision to a third party, and disclosure of records of provision to third parties (collectively, “Disclosure, etc.”).
When requesting Disclosure, etc., specify items subject to Disclosure, etc. and follow the procedure below or the procedure separately designated by the party to which you are issuing the request for Disclosure, etc. (“Request Contact”).
■Request Procedure
You, your legal representative or your mandatary may request Disclosure, etc.Procedure
Prepare the required documents below and send to Request Contact. If you have any questions regarding the procedure, please inquire with the Request Contact according to their specified procedure. (Telephone inquiries are accepted from 10:00 AM to 6:00 PM; closed Saturdays, Sundays, national holidays, and holidays designated by our company)
Required documents
- a.
Request for Disclosure, etc. (in any format; must include specification of requested content, your name, address, and telephone number. If you request disclosure of retained personal data or disclosure of records concerning provision to third parties, you can specify the form of disclosure, which is either on paper or by e-mail. If you wish to receive disclosure by e-mail, please include your e-mail address. If your e-mail address is not provided, disclosure will be made on paper.)
- b.
Identity verification document (A copy of any one of the following: a driver’s license, resident card, passport or other document issued by a public organization.
[In the case of a request by a representative (mandatary or legal representative), the following documents must also be attached.]
- c.
Document to confirm power of attorney:
[If legal representative]
Copy of a document to confirm legal power of attorney, such as a family register[If mandatary]
A letter of proxy (bearing your registered seal) and your seal registration certificate (issued within the last three months) - d.
Identity verification document for the representative (A copy of any one of following: a driver’s license, resident card, passport or other document issued by public organizations.)
Handling fees
None
Other precautions
- [Precautions regarding your identity verification document and document to confirm power of attorney]
- Please black out any listed information about registered domicile, medical records, etc. before sending by post.
- [Cases in which Disclosure, etc. cannot be accommodated]
- Please note that we cannot accommodate requests for Disclosure, etc. in the following cases. In such case, we will advise so and specify the reason.
- (1)
When we cannot confirm that the person requesting Disclosure, etc. of retained personal data is you or a representative
- (2)
When the information subject to the request for Disclosure, etc. does not qualify as retained personal data
- (3)
When there is danger of harming your or a third party’s life, health, property, or other rights and interests
- (4)
When there is risk of significant interference in the appropriate execution of our operations
- (5)
When accommodating the request would result in violation of other laws and regulations
- [Purpose of utilization of personal information obtained through requests for Disclosure, etc.]
- Personal information obtained through requests for Disclosure, etc. will be handled only as needed for the Disclosure, etc. Submitted documents will not be returned. We will appropriately manage and dispose of the documents after completing our response to the request for Disclosure, etc.
■Request Contacts
(i) Customer information
【song＆supper BAROOM】
Personal Information Protection Division Manager of song & supper BAROOM Platform Business Unit
Address:Faith Minami Aoyama
6-10-12 Minami-Aoyama, Minato-ku, Tokyo
E-mail:info@baroom.tokyo[Services other than the above] (including terminated services)
Personal Information Protection Division Manager of the division in charge of each service (*Please indicate the name of the relevant service.)
Address:Faith Minami Aoyama
6-10-12 Minami-Aoyama, Minato-ku, Tokyo
Inquiry form(ii) Subcontracting vendor information
(iii) Information about inquiries/complaints, etc.
(iv) Shareholder informationPerson responsible for handling inquires on personal information
Address:Faith Minami Aoyama
6-10-12 Minami-Aoyama, Minato-ku, Tokyo
Phone:03-5464-7633 Inquiry form(v) IR Mail service user information
(vi) Information acquired in relation to SNSPR/IR/ Division
Personal Information Protection Division Manager
Address:Faith Minami Aoyama
6-10-12 Minami-Aoyama, Minato-ku, Tokyo
Inquiry form(vii) Employee information (including temporary workers and former workers)
(viii) Job applicant information (including internship applicants)Human Resources Department
Personal Information Protection Division Manager
Address:Faith Minami Aoyama
6-10-12 Minami-Aoyama, Minato-ku, Tokyo
Inquiry form - a.
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Matters regarding complaint reception desks (Article 32, Paragraph (1), Item (iv) of the Act, Article 40 of the Act and Article 10 of the Enforcement Order)
- (1)
Contact to file complaints regarding handling of personal information
Contact the below for complaints and inquiries regarding handling of personal information by our company.
Faith Minami Aoyama
6-10-12 Minami-Aoyama, Minato-ku, Tokyo, 107-0062
Faith, Inc. Person responsible for handling inquires on personal information
Phone:03-5464-7633
(Business hours 9:30 AM to 6:00 PM; closed Saturdays, Sundays, national holidays, and holidays designated by our company)
Inquiry form - (2)
Name of authorized personal information protection organization we are affiliated with and contact for complaints
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Personal Information Protection Consultation Service Office
Roppongi First Building 12F, 1-9-9 Roppongi, Minato-ku Tokyo, 106-0032
Phone: 0120-116-213 or 0120-700-779
- (1)
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Cookies and individual identification numbers of devices
- (1)
In providing services, depending on the device used by the accessing service user, we may use cookies or the individual identification number of the user’s device; however, cookies and individual identification numbers do not include any personal information. A device’s individual identification number is used by us to identify the service user and the device of the service user when the service user registers and uses an external ID with our service.
- (2)
Our services use Google Analytics (including “Google Analytics 4 Property (GA4)”, which will be transitioned to from July 2023, the same applies hereinafter), an access analytics tool provided by Google LLC. Google Analytics uses cookies for data collection. Said data and cookies do not contain any personal information. This function allows you to refuse such collection by disabling cookies. Please check your browser settings. To learn more about how Google collects and processes data, see Google’s Policies and Terms.
- (3)
Our services use “Firebase” provided by Google LLC as a tool to collect usage data on our services as a reference for future service development, and Firebase may automatically collect user information, including the individual identification numbers of devices. To learn more about information that Firebase collects, the purpose of utilization and the provision of information to third parties, see Google’s Privacy Policy.
- (1)
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Access logs
Our services record information about users who access the service in the form of access logs.Access logs contain information such as domain names, IP addresses and individual identification numbers of mobile devices and are utilized for maintenance and management of our services, statistical analysis of usage, and problem resolution. Individual identification numbers refer to the serial numbers of mobile phones, and do not include personal information such as mobile phone numbers or e-mail addresses that can identify users.
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Handling of credit card Information
With regard to users who use credit cards for payment, when users use credit cards for payment for our services, the validity of the credit card presented by the user is confirmed through the service of the payment service provider to which we entrust payment services. In doing so, the credit card information of the user will not be retained by our company, but will be acquired by, and protected and managed on the servers of, the relevant payment service provider.
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Personal information of minors
If there is a possibility that we will obtain personal information from a user who is a minor, we will give special consideration to the handling of the personal information of such minor by, for example, ensuring that the minor provides personal information with the prior consent of a legal representative, such as a person who has parental authority.